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Australian Portals - How to correct common feed errors Follow

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Lauren Staddon
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Publishing to Portals Checklist

If you have set up Portals to 'push' your Listings live to Realestate.com.au and other Real Estate Portals, please review the following checklist and a list of typical Error messages in the Help section below.

If you haven't set up Portals yet, please firstly refer to the Help file Australian Portals - How to enable the Portals.

Checklist for pushing your Listings live to Real Estate Portals; 

  • Listing status is Available
  • The System Allowed for Portals checkbox is ticked
  • In the Portal section on the Listing, refer to the field with API Name `pba__Broker_s_Listing_ID__c`.  This must not be empty.  A system workflow sets this to the Salesforce record ID, however you may use any alternate unique ID format as needed. 
  • Check that you have uploaded at least one image to Property Media, AND the image has enabled access to 'Portal feeds' in the Publish column of the Media tab
  • Check that you have filled Listing price and Listing Address
  • Check that you have entered the Listings Agents Name and Contact details on the Listing

Click the below Tabs for more information on Media & Common Errors

Images

Here are the requirements for Images, in order to push your Listings live to your Portals;

      • All listings require at least one image
      • Image size of 800x600 proportions is recommended
      • Realestate.com.au only support images that are of JPEG, PNG or Static GIF format.
      • Maximum file sizes for images is 10mb.
Floorplans

Up to two floorplans may be provided per property. The floorplan element is used to refer to a single image file.

Video Links

Properties may have links to a video display of the listing. It must be a valid Video URL, and must refer to an accessible resource.

 

Common Error Messages

Here are some of the common Listing errors you may come across.

PayPerListing: Pay per listing, subscription does not allow free listing for category
If a PayPerListing error is received it is because your REA subscription does not include a subscription for bulk uploading and you will need to Contact REA and change your subscription. If your subscription does not include "New" properties and you try to push a "House and Land" listing to REA, you will receive this error message.
Street: You already have an active listing with the same address. To get more exposure and enquiries, you can upgrade your listing

Error is self explanatory. 

Suburb: This listing requires a valid, state and/or postcode.

Check State and Postcode on Listing Record. Ensure the client is using the Propertybase / Australian Packaged fields on the listing and not any custom fields. 

 Images.img.attachment: Image "m" was not available. Please remove this image from your bulk uploader and re-feed

No images were attached to the listing. Add an image and include it in the portal feeds. 

Images.img.attachment: Image "d" was not available. Please remove this image from your bulk uploader and re-feed

One of the images have not been fed through to REA correctly. We recommend you remove the images from the portal in the Image manager, wait 10 minutes and reattach them. 

Category: Existing Residential listing cannot be transferred to New Homes for Sale category

Listing is listed on REA as a "New" home and now the client it trying to push it as a second hand property. Contact REA to resolve this or push it as a new home. 

Category: the value of category is invalid

Property Type is either empty or not valid. See valid list below from REA

http://reaxml.realestate.com.au/docs/reaxml1-xml-format.html#category

Bedrooms: no value for bedrooms

Add bedrooms to the listing. Ensure the client is using the Propertybase / Australian Packaged fields on the listing and not any custom fields. 

If the listing is a Land/Development site and does not have Bedroom then the listing record type will need to be changed to Residential Land.

Bathrooms: no value for bathrooms

Add bathrooms to the listing. Ensure the client is using the Propertybase / Australian Packaged fields on the listing and not any custom fields. 

If the listing is a Land/Development site and does not have Bathrooms then the listing record type will need to be changed to Residential Land.

Failed to download remote attachment: could not download the image from the location specified in the XML feed. 
The location is Amazon's S3, where we host all images uploaded through the MediaManager; however there is nothing we can do as this is hosted by Amazon.  As it is impossible to guess, first touch the listing in question so it gets exported again.  If the error persists, we need to contact Amazon. 
SoldDate: It is not possible to update the Sold information once a listing is marked as Sold

This only occurs if the sold date on the listing in Propertybase is changed after the listing has been fed through to REA. The listing will remain as Sold on REA and no further details will be updated. We recommend removing this listing from REA as it is now sold. 

InspectionTimes.inspections: Inspection start time is later than the end time

Check inspection times on the related list on the listing.

Price Range: Price range specified has exceeded the 10% variance

On your Listing record there should be a 'Search from' and 'Search to' field on the Listing. NOTE: these numbers need to be within 10% of each other - otherwise Domain will ignore the Portal feed update.

 

Common Error Messages
Commercial Feeds: The CRE Portal only supports 2 ad types: "For Sale" or "For Lease."
The Record Type "For Sale/Lease" is not supported.
BuildingDetails.area.range. min : A 'minimum floor area ' has not been provided. Please provide a value in your uploader and re-feed the listing.
For "Is Multiple" Listings where Size From and Size To is filled out it is still necessary to enter the mandatory field Total Size or Size.  It is also necessary to set Price From and Price To (or Rent From and Rent To). 
Price: A realistic Sale Price is expected and must be over $2900
The Listing Price field cannot be left blank, even when you have updated the "Display Price" field or the "Price to" and Price From" fields.
Lease.minimumPsm: A realistic PSM/PA Minimum Price is expected and must be over $1
For RC you must enter "Rent PSM From" as a mandatory field.
Lease.maximumPsm: A realistic PSM/PA Maximum Price is expected and must be over $1
For RC you must enter "Rent PSM To" as a mandatory field.
ListingAgent.agentId: Invalid agentID 'xxxxxxxxxx'
The Listing Agent ID on the Listing record in Propertybase is invalid. This may occur on a listing with a conjunction agent if you have not entered the correct conjunction agents Agency ID. Contact the conjunction agent and confirm their Agency ID. Alternatively remove the conjunction agent details from Propertybase, publish the listing to the portal and then manually add the conjunction agent's details into the backend of the portal. 

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