When you are setup as a user for the first time you will need to set your password.
- Your administrator will add you as a user.
- You receive an email with your username and temporary password.
- Click on the link in the email to log in, set your password, and set a security question response.
The Security Question will enable you to reset your password should you forget it in the future.
We recommend you add the bookmark http://www.propertybase.com/login to your bookmarks bar so that you can login to Propertybase in the future.
If you login from an unknown location the system will initiate a security challenge.
An email will be sent to the email address on your account or an SMS will be sent to your mobile.
The email/sms will contain a 5 digit number of you to enter and authenticate access.
If you login from an unknown IP address, a verification code will be sent via SMS if the mobile number is verified. Learn how you can verify properly your mobile number.
If you are constantly getting a security challenge from your office your system administrator can set the office as a safe login location so that you will not get a security challenge. Please refer your System Administrator to this help file for more information.
If you have forgotten your password you can retrieve it by clicking on the link on the login page.
You will be required to provide your security question response. if you don’t know the security question -> never changed after trial? -> try “Munich” or "munich"
If this still fails contact your system administrator to have your password reset.
Depending on your company's password policies you may be locked out of your account if you enter the incorrect password a number of times.
Company password policies will determine:
- How many failed logins are allowed,
- How long the lockout period lasts,
- Password requirements such as minimum length.
If you find yourself locked out wait until the lockout period expires and try again, or contact your system administrator.
You may be prompted to change your password from time to time at login.
Your company password policy will dictate if you need to change your password on a regular basis.
If prompted that your password has expired please change your password.
If your session is inactive for a period of time, the system prompts you to continue working or log out. If you don’t respond to this time-out prompt, the system displays a login page.
Your system administrator can vary the inactive logout period. See Monitoring Setup Changes for instructions on disabling this prompt.
As system administrator you are able to review the login logs for each user from their user record.
If a user is having issues logging in you should check:
- That their user is active.
- That they are not locked out.
- That they are entering in the correct username.
- That they are entering in the correct password.
- If they have been sent a login security challenge.
The login logs are at the bottom of the user record.
If there are no records in the login logs then the user is not using the correct username when trying to login.
If the log says that they have an incorrect password then they will need to enter the correct password or reset their password.
If there are a number of successive incorrect password attempts than their user account may be locked in accordance with company password policies.
The log may show a "Failed: Computer activation required" item in the login history. This happens when a user logs in from an unknown location. In this instance the system will email the user a 5 digit security challenge and this will need to be entered by the user to be able to login.
If the user is unable to reset their password then you as the system administrator can send them a password reset email.
To send the password reset email click on the "Reset Password" button at the top of their user record.